Each area of law is becoming increasingly specialised and complex and Thompsons can provide advice to NUJ members and their families by specialists in each particular area of law.

Thompsons will constantly monitor, control and check that the service is running smoothly and also efficiently.

Members who use the system will be called back to ask their assessment
of the service. If the member cannot be contacted then a questionnaire will
be sent out.

To date our telephone and questionnaire assessments have greatly assisted
us in ascertaining the need and demand of members for such legal advice.
The service is dynamic and the NUJ and Thompsons are always looking for
ways to improve upon it.

If a member has any queries or in the event is unhappy with any aspect of the service they should in the first instance contact Sharon Sinnott the Advice Line Co-ordinator who will be happy to assist. Any complaints beyond this are to be addressed to:

Frank Maguire,
Thompsons Solicitors,
Berkeley House,
285 Bath Street,
Glasgow,
G2 4HQ.